FAQs

Below FAQ are some common concerns of our customers before purchasing from GoVinto.
If you have other questions, please just send them to info@govinto.co.

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  • General Questions
  • Shipping & Delivery
  • Orders & Returns
  • Payment & Security

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

General Questions

GoVinto is an online store specializing in innovative baby care and parenting essentials. We offer smart and practical products that help make parenting easier, safer, and stress-free.

Yes! We prioritize safety and quality, ensuring all our products are carefully tested and parent-approved to meet high standards.

Yes, we frequently offer special promotions and discounts. Subscribe to our newsletter to stay updated on the latest offers!

Shipping & Delivery

We ship exclusively to the United Kingdom. Delivery is available to all UK addresses, including England, Scotland, Wales, and Northern Ireland.

Shipping within the United Kingdom depends on the delivery option:

  • Fast Shipping: 3-5 business days (available for most products)
  • Standard Shipping: 7-15 business days (for select items)
  • The estimated delivery time for each product is shown at checkout. Some delays may occur due to high demand or public holidays.

Once your order is shipped, you will receive an email with a tracking number. You can track your order using the link provided in the email.

Orders & Returns

We process orders quickly, so modifications or cancellations can only be made within 12 hours of placing the order. Contact us as soon as possible!

We offer a 30-day hassle-free return policy. If you’re not satisfied with your purchase, contact us within 30 days for a replacement or refund. Items must be unused and in their original packaging.

We sincerely apologize for any issues! Please contact our support team with your order number and product photos, and we will arrange a replacement or refund.

Payment & Security

We accept all major payment methods, including:

  • Credit/Debit Cards (Visa, Mastercard, AMEX)
  • PayPal
  • Klarna
  • Other secure payment options depending on your region

Yes! We use SSL encryption and trusted payment gateways to ensure your personal and financial information remains secure.

Unable to find satisfactory answers ? CONTACT US